Wednesday, May 24, 2017

Managing Long Numbers

The postal codes in Singapore are an impossibility to me. I can never commit any of it to memory. They come in six digits. My apartment at Cairnhill Road is 229664; that of my office at The Riverwalk is 058416! I understand these numbers have been carefully designed and they actually tell you where your block is.

But how many older folks like me can remember them? I boarded an airport taxi and asked to be taken to Cairnhill Plaza, where my apartment is. He insisted that I gave him the postal code, which I was unable to do so. (It was also the first time I was asked to provide the postal code.) We nearly had a bad argument. “How do you expect an old non-Singaporean to remember 6-digit postal codes?” I demanded. “It is just behind Orchard Road.”

It soon became clear that he was new to the taxi trade, having joined the service only two months earlier. But his taxi was equipped with a GPS device; why couldn’t he just punch in Cairnhill Road?

I always believe many planners do things without thinking through. The postal code system may be a case in point. (Maybe the designer for the Singapore system has a system in mind, which I am not aware of, and it was not made plain to the public.)

It is quite easy for one to remember four digits. (I suspect many Singaporeans are very good in this, since 4-D lottery is very popular here.) However, if an effort is made to split the six digits into two distinct parcels, maybe remembering them can be a lot easier. The Australian banks are very good in doing this. Typically, you remember your BSB (bank state branch) as 033-088 or 03-3088. The first two 03 is the code for the particular bank (Westpac), the next digit 3 is the code for the state (Victoria) and the last three – 088 – is for the branch. And all Australian suburbs will have their postcodes begin with the designated digit for the state (3 for Victoria, 2 for New South Wales, so on and so forth); remembering them is not a big deal, since the design basically takes into account of all these relationships.

I still see companies splashing their telephone numbers in a long big number. More thoughtful ones will have them broken into something like this: 7844-3696. Isn’t this easier to remember than 78443696?

Common sense really.

Malaysian postal codes have five digits; they are also not difficult to remember, since the first of the five digits is a state code. But there is a major flaw; a code’s coverage is simply too wide. 40150 is for much of Shah Alam, which is a city by itself!!!

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