If I may describe what is the major
weakness of some of the ‘monopolies’ in Malaysia, this is it! The following is my latest
experience; I am sure it is not going to be the last either. People simply don’t
take responsibility seriously!
Even though I call Melbourne ‘home’,
I maintain a small apartment in Saujana Resort near Kuala Lumpur for me to go
back to between meetings in Singapore. Thanks to the generosity of the Selangor
State Government, I don’t have to pay for the water, since I consume less than
the subsidised amount. Electricity is also not much, so is the gas bills, which
I have to pay only minimum charge.
So when I received my February bill,
I nearly fell out of my chair. It was more than RM3K! How can it be, when it
has always been RM11? Just image, 300 times the normal. And I was only in town
for a few days. There was also no gas leakage, lest I would have died from this
volume of emission or diffusion! Something was definitely wrong; I sent GAS
Malaysia a letter, together with all the bills for the previous months. The
building manager Simon was also kind enough to give the supplier a call. A
letter duly arrived; it was all apologies from GAS Malaysia. Oh sorry, we have
made a mistake in the reading. It should have been 27 m3; not 270m3.
Surprisingly, the English was also good. So my wife and I thought the anxiety was at last behind us.
Not yet!
Some neighbours wrote to ask if I had
resolved the issue with GAS Malaysia. No sooner had I wrote to confirm yes than a
surprise was waiting for me in my mailbox the following month. This time I was
billed RM800 plus! I literally lost my cool. Simon was kind enough to follow up
for me. A reply came through the same day. Our
apologies; our system automatically made an estimate based on your last month’s
bill. We will do a manual adjustment.
What? Nothing was done after your
last mistake and apology!!! Come on, GAS Malaysia! Does your right hand not
know what your left hand is doing???
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