Learn to Learn
活到老,学到老
Reflections on Civility
三人行,必有我师焉
If three people walk together, one of them is surely capable of being my
teacher.
Oh, those dreadful Sundays!
It was in the late 1970s, when I was working for the Genting Group as their project manager. Although we operated from the then UMBC Building next to Kampong Attap, architect Ong Chong Hock and I were expected to follow Tan Sri Lim Goh Tong to do his rounds around Genting Highlands every Sunday, rain or shine.
But there was much to learn from the Old Man, as we fondly or cynically referred to him behind his back.
On one occasion, he obviously noticed my awkwardness in squatting with the workers when we were discussing some technical issues. I remember he advised, “You must learn how to sip champagne when you are with the prime minister; and with the workers, you must learn to squat.”
I also remember the visit by Wu Yi (吴仪), who was China’s Minister of Foreign Economic Relations and Trade, to Kuala Lumpur. I was asked by Tan Sri Lim to accompany him when she invited him to see her at Kuala Lumpur Hilton. Before he jumped into his car, I noticed that he had taken the trouble to look at himself in a small mirror several times.
These two lessons themselves speak volumes!
What I am going to write is not intended to criticise fellow Chinese. It is about learning.
Throughout my life I have been fortunate to live, work and travel in many countries. Every journey has taught me something – not only about the societies I visited, but also about my own.
As Chinese, we inherit one of the world's oldest and richest civilisations. We rightly take pride in its achievements, its philosophy, its literature and its emphasis on learning, family and perseverance. Yet pride should never prevent reflection.
Indeed, one of the greatest strengths of Chinese civilisation has always been its willingness to learn from others. Buddhism came from India. Modern science reached us largely from the West. Even within China, countless local traditions have enriched one another over thousands of years.
Learning has never weakened Chinese civilisation.
During my travels, I have often observed small acts of courtesy that left lasting impressions: a stranger quietly holding a door open; passengers instinctively forming orderly queues; public spaces kept remarkably clean by people who never expected praise for doing so.
I have also observed habits among my fellow Chinese that, in my opinion, deserve reconsideration – not because they are uniquely Chinese, but because they sometimes reinforce unfortunate stereotypes that fail to reflect the dignity of our civilisation.
That is why I have chosen to title this essay Learn to Learn. It is inspired by the old Chinese saying, 活到老,学到老 - learn for as long as you live. If these pages encourage readers to become a little more thoughtful, a little more considerate, and a little more willing to learn from the world around them, then I shall consider the effort worthwhile.
We simply need to be neat.
Many Chinese leaders before Xi Jinping
seemed fond of what we Malaysians used to call "ICI[1]
hair" – so uniformly dyed that the colour appeared almost painted on.
There is, of course, nothing wrong with colouring one's hair. But dye alone
rarely makes us look younger. A neat haircut, appropriate to one's age and
profession, usually creates a much better impression.
The same applies to eyebrows,
sideburns and facial hair. Ditto our nostril hair. (Traditional Chinese culture
often associates long eyebrows with wisdom and longevity. I have no quarrel
with that belief. But wisdom need not be untidy.)
A neatly kept moustache or beard can
look elegant. However, a neglected one looks like a wild bush.
We often imagine that people notice the big things – our suits, our watches or the cars we drive. In reality, they also notice the little things – a pair of spectacles with greasy lenses. Others are: dandruff, food trapped between the teeth, untrimmed fingernails, or a comb sticking conspicuously out of a shirt pocket like a thumb.
I am guilty of many of these things
too. If we expect others to look us in the eye during a conversation, we should
spare them unnecessary distractions.
Likewise, habits such as picking one's
nose, cleaning one's ears or removing food from between one's teeth may
sometimes be unavoidable. But they are private acts best carried out in wash
rooms or private corners.
By all means wear your Bally shoes, your Rolex watch and your designer shirt – but not for conspicuous display. Choose colours that suit
Fresh breath and a pleasant smile are small but meaningful ways of showing respect for ourselves and for those we meet.
Every day we share public spaces with strangers – on pavements, in airports, railway stations, lifts, shopping centres, restaurants and parks. Most of us neither know nor will ever meet these people again. Yet for a few brief moments our lives intersect. Whether those moments are pleasant or unpleasant depends largely on how considerate we are.
One of the easiest ways to assess a society is simply to watch how people behave in public.
Do motorists stop for pedestrians especially when they have the right of way? Do they signal when they make a turn?
Do passengers queue patiently? Do they leave public toilets clean for the next person?
(One incident has remained in my mind for many years. Many years ago, I was waiting to check in at Fuzhou Airport when a man arrived later and headed straight to the counter to be served. Nobody seemed particularly bothered. I was.
I politely reminded him that even a nán-mǎn (南蠻) like me – a barbarian from the south knew that queues existed for a reason. Why couldn't he observe the same courtesy?
He looked rather embarrassed. After muttering something under his breath, he reluctantly returned to the back of the queue.
I have often recalled that small incident. But, of course, this happened many years ago. I have not encountered such behaviour anymore. However, I did notice some anxious travellers trying to cut in line to resolve their ticketing issues. That is perhaps more excusable.)
A queue is about much more than waiting one's turn. That, surely, is one mark of a civilised society.
Over the years I have noticed another habit.
Friends unexpectedly meet in a shopping centre. They stop immediately to chat – in the middle of the walkway. Families step off an escalator and come to a complete halt while deciding where to go next, oblivious to the people piling up behind them. Tour groups gather at entrances precisely where everyone else is trying to enter or leave.
Most of these people are not rude. They are simply unaware.
Courtesy often begins with awareness. If we wish to stop and talk, step to one side.
If we want to admire a shop window,
leave room for others to pass. If local custom requires standing on one side of
an escalator, observe it.
These things cost nothing. Yet they make life more pleasant for everyone.
In airports, train stations and other public places, I often see able-bodied people occupying seats clearly meant for the elderly, people with disabilities, pregnant women or those who are simply in greater need.
Such seats are not reserved by accident. They exist because a civilised society recognises that some people need a little more consideration than others.
If we are able-bodied and comfortable standing, we should offer the seat without waiting to be asked.
Courtesy is not demonstrated only in grand gestures. Very often, it is shown in small acts of awareness. Do show that you care.
Chinese are, by nature, expressive people. We enjoy animated conversations.
We laugh heartily. We speak with
enthusiasm.
There is nothing wrong with that. The difficulty arises when we forget that we are not the only people occupying the space.
One often encounters groups of compatriots in hotel lobbies, airports or restaurants talking as though nobody else exists. They compete to outdo one another, each speaking a little louder than the last.
What sounds perfectly normal within the group can become surprisingly intrusive to everyone outside it.
Good manners require us to remain conscious of those who are not participating in our conversation.
The volume of our voice is, in a sense, another form of consideration.
There are certain personal habits that affect not only ourselves but everyone around us.
Cover your mouth if you are coughing persistently. Repeated throat-clearing, blowing one's nose loudly during a meal and spitting on the pavement are disgusting.
Strong body odour, bad breath, and the likes are things friends are usually too polite to tell you. And strangers simply form an impression.
Many of these problems can be reduced through simple hygiene or appropriate medical attention. Some cannot be avoided altogether. When they cannot, discretion becomes even more important.
A handkerchief or tissue has saved many people unnecessary embarrassment.
So has the simple habit of excusing
oneself briefly.
Good hygiene is not merely about cleanliness. It is another way of showing respect for others.
Civilisation is built one courtesy at a time - someone holds a door open; another says "thank you."; a stranger gives way; wait for people to leave the lift before stepping in; a motorist allows another car to merge; someone quietly picks up a piece of litter.
Collectively, they define a society. The same principle applies to us as individuals. As I have grown older, I have become increasingly convinced that character reveals itself in small things.
One can tell a great deal about a person by watching him at the dining table.
Meals are occasions for friendship, hospitality and conversation. Business relationships have been forged over meals. Families have settled differences around the dining table. Lifelong friendships have often begun with nothing more than an invitation to lunch.
The Chinese, fortunately, understand hospitality very well. We enjoy entertaining friends, and few cultures can match the generosity of a Chinese banquet.
Yet generosity and good manners are not always the same thing.
The first duty of a host is to make guests feel comfortable. Receive our guests warmly. If they do not know one another, introduce them. If the restaurant has an attractive view or there is entertainment, give your guests the better position.
A good host thinks about his guests before thinking about himself.
I have attended dinners where every dish was expensive, yet the atmosphere was awkward. I have also attended simple meals where everyone left smiling.
The difference was never the food. It was the host.
The dining table is one place where consideration for others becomes immediately visible.
Avoid talking while chewing.
Try not to wave your chopsticks while making a point.
If you need to cough or sneeze, excuse yourself.
If food becomes lodged between your teeth, resist the temptation to perform dental surgery in front of everyone. The restroom was invented for precisely such purposes.
These are hardly profound lessons.
Yet they contribute greatly to the comfort of those sharing the meal.
Good table manners are less about elegance than about consideration.
A few words about chopsticks
One habit I have never quite understood is the tendency to rummage through a communal dish in search of the very best piece, rather like a prospector panning for gold.
Decide what you want before reaching in. Pick it up neatly.
If you accidentally drop something on the floor, pick it up with a tissue and place it out of sight.
Likewise, when you pause during a meal, place your chopsticks on the chopstick rest, or neatly beside your bowl. They need not remain permanently attached to your fingers.
If serving utensils are available, use them. If they are not, common sense should prevail. It is consideration for everyone sharing the meal.
And don’t use chopsticks to point at people!
One of the pleasures of Chinese dining is encouraging guests to sample different dishes. There is, however, a fine line between encouragement and insistence.
Some people do not drink alcohol. Others avoid certain foods for religious, cultural, medical or personal reasons. Muslim guests do not take pork, and many also avoid amphibious creatures or food that may not be halal. Hindus do not take beef. Vegetarians avoid meat and may take only vegetables, fruits and other plant-based food. Some guests may also avoid seafood, alcohol or raw food for health reasons.
A good host should find out discreetly beforehand, not after the dishes have arrived at the table.
Hospitality should never place guests in an awkward position.
One should never hear, "Just one more glass!" or "Surely you can eat this!" after a guest has politely declined.
Courtesy sometimes means accepting "No" gracefully.
Good service deserves appreciation. A sincere "thank you" is always welcome.
However, friendliness should never be mistaken for an invitation to become overly familiar.
I have occasionally seen diners flirt excessively with waitresses or waiters, make personal remarks about their appearance, or prolong conversations when staff are clearly trying to attend to other customers.
Such behaviour is unfair to those who are simply carrying out their duties. It may also cause embarrassment to everyone at the table.
Courtesy requires us to recognise the difference between warmth and familiarity. Treat those who serve us with the same respect we would wish members of our own family to receive in their workplace.
People almost always remember how they were treated. Good service is therefore not simply a commercial skill.
Were your guests greeted warmly? Did someone genuinely listen? Did anyone make them feel welcome?
Does the guest need a personal spoon to enjoy his bowl or soup or fried rice? Or is there a common spoon or a pair of chopsticks for each dish? Or a separate serve of soya sauce for each guest?
The best waiter notices your empty glass before you ask for another drink. And be vigilant for beckons for assistance or service. Tunnel vision is one of the quickest ways to frustrate customers.
It is anticipation. It comes from paying attention.
(I often find these lacking even in pretty high-end Chinese restaurants in Melbourne. Maybe most of them are casual workers. Training begins with the owners or captains!)
Managers often believe that leadership consists of writing procedures, issuing instructions and conducting meetings. But they are not enough.
Staff observe their leaders every day. If a manager greets customers warmly, the staff are more likely to do likewise.
There is an old Chinese saying: 三人行,必有我师焉 - "If three people walk together, one of them is surely capable of being my teacher." Confucius understood, more than two thousand years ago, that wisdom is not the monopoly of any one individual. Nor, I would add, is it the monopoly of any one civilisation.
A civilisation that is truly confident has nothing to fear from observing the strengths of others.
There is no perfect nation. Nor is there a perfect people. Every society also has habits that could be improved.
The Japanese have earned worldwide respect for their cleanliness, orderliness and consideration in public places. Many Europeans have shown remarkable commitment to preserving their historical buildings, parks and public spaces.
Chinese civilisation, in turn, has always attached enormous importance to family, education, hard work and perseverance.
Surely the wiser question is not, "Which civilisation is superior?" but, "What can we learn from one another?"
One of my favourite places to visit in any country is its places of worship.
I am fascinated not only by their architecture but also by the atmosphere they create. Walking into a great cathedral in Europe, one is often struck by the silence. Even visitors who are not Christians instinctively lower their voices. The building itself seems to command reverence.
Japanese temples leave a rather different impression. Their beauty lies not in grandeur but in simplicity. Everything appears carefully maintained – the gardens, the timber and the pathways. Even the silence seems deliberate.
Chinese temples are different again. They are colourful, lively and rich in symbolism. For millions of worshippers they remain places of sincere devotion. Yet I have often wondered whether we might also borrow something from the serenity one finds elsewhere.
A place of worship should inspire not only admiration but also quiet reflection.
Learning from another culture does not diminish our own. It enriches it.
The same thought has often crossed my mind while walking through cemeteries.
Many European cemeteries resemble peaceful gardens. People visit not only to remember the dead but also to enjoy the tranquility. They are places of reflection rather than fear.
If we spend so much effort honouring them during festivals, should we not also care for the places where they rest throughout the year?
How we treat the dead tells us something about how we value memory itself.
(That said, this is changing, at least in Malaysia. Bereavement services have become a significant industry, and many modern memorial parks are beautifully landscaped and meticulously maintained. They offer families a peaceful and dignified environment in which to remember their loved ones.)
Some people believe that adopting good habits from another culture somehow weakens their own identity. I believe exactly the opposite. The confident person learns freely because he knows who he is.
The same is true of nations. The strongest civilisations have never been those that isolated themselves from the world. They were the ones confident enough to absorb new ideas while remaining true to their own values.
Chinese civilisation has survived for thousands of years precisely because it has always possessed that confidence. May it never lose it.
The last point I wish to make concerns a habit that I commonly come across – the tendency to dismiss the views of parents, relatives or friends simply because we think we know better.
When I was young, I often brushed aside my father's Daoist practices, believing them to be old-fashioned and superstitious. I thought I was being rational and modern. Looking back, I realise how foolish I was. In doing so, I not only hurt him but also failed to appreciate the logic, wisdom and accumulated experience embedded in many of those traditions.
Life has a way of teaching us humility.
Today, one of my grandsons often tells me that some of my views or habits are “not cool”. I smile to myself, because I recognise the same youthful confidence that I once displayed towards my own father. History, it seems, has come full circle. I understand his mindset and am content to let him discover, in his own time, that age and experience have lessons that books alone cannot teach.
This, I believe, is where we as parents and grandparents have an important responsibility. We should encourage our children to be confident, but never arrogant. Success in life can easily breed conceit. Humility, on the other hand, allows us to keep learning. It reminds us that no matter how educated or accomplished we become, there is always something to learn from those who have walked the path before us.
The Malays and Indonesians have a wonderfully expressive phrase – kurang ajar. Literally, it means "insufficiently taught," but it is better understood as describing someone who is lacking in good upbringing. It is not simply about being rude; it is about failing to show respect, courtesy and humility towards others.
In my view, arrogance is perhaps the clearest manifestation of kurang ajar.
Good manners are not Western. They are not Eastern. They are not Chinese. Nor are they Japanese, European or American.
They are simply expressions of respect. Respect for ourselves. Respect for other people. Respect for society. Everything else is simply the outward expression of that respect.
Perhaps that is why one old Chinese saying has remained with me throughout my life:
活到老,学到老。
Learn for as long as you live.
I can think of no better advice—not only for individuals, but also for nations and civilisations.
End